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Questions, answered.

Can’t find it here? Email hello@stellar-moments.com. A real person reads every message.

About the tribute

Is that really her voice?

Yes. Only her own recording is used. Nothing is cloned or generated.

What if she doesn't want to be recorded?

You can answer the questions yourself, and recordings can be deleted anytime.

Who can see the page?

Only people with the private link. Sections marked private never appear in the video or stills.

Can my siblings add photos?

Yes, with the Family edition.

How long is it kept?

We host it for as long as Stellar Moments runs, and you can download every file, including the original recordings, at any time. Final wording is still being decided, and this answer will change to match.

Availability, AI and reports

Can I use it yet?

Not yet. We're building it now. Join the list for Tributes, Quick Notes or Pets and we'll send you one email when it opens.

Do you use AI?

Yes, to draft the chapters and captions from the transcript, and to restore old photos in the Family edition. You approve every word and every restored photo before anything is shared. We never clone or generate a voice.

Are animated photos labelled?

Yes. Any animated photo is marked AI-animated, and we never animate a photo with a child in it.

How do I report something?

Use the report page. Every request gets a tracking number, and reported intimate images come down within 48 hours.

Your data

To delete a recording, a page or everything we hold about you, email hello@stellar-moments.com from the address you used. A deletion removes the files themselves, not just the listing. The details are in the privacy policy.

Contact

Email hello@stellar-moments.com. To ask us to remove something, use the report page so your request gets a tracking number.